Plumbing questions from around Riverwood
1000+ five-star reviews
A good plumber should be easy to understand well before you ever book one. These are the questions we hear most around the suburb, answered plainly, from what a job costs through to why the older homes here throw up the faults they do.
- $0 Call Out Fee
- Lifetime Labour Warranty
- Licensed & Insured
- Lic #275278CNSW plumbing licence, fully insured, water and gas
- $0 Call Out FeeIt costs nothing to get us to your door
- Lifetime Labour WarrantyIf it's not right, we come back. No questions. No cost.
- 1000+ five-star reviewsSydney homeowners have rated us five stars over a thousand times
Good questions, straight answers
Pricing, call outs and warranty
Is there really no call out fee?
That is right, the fee to call us out is $0, so having a plumber come and quote the job costs you nothing whatsoever.
How do I know the price won't climb once the work starts?
Because you approve one fixed price in writing before a tool comes out, and that figure is exactly what lands on the invoice, with nothing quietly added along the way.
Do you charge extra for nights, weekends or public holidays?
No, overtime rates are simply not part of how we price, so a late-evening or weekend job is quoted on the same fixed basis as a midweek booking.
What does the Lifetime Labour Warranty actually cover?
It guarantees our workmanship for as long as it lasts, so if a repair or install we did fails through our own work, we come back and sort it again for free.
Are your plumbers properly licensed and insured?
Yes, every plumber works under licence #275278C with full insurance, and the compliance certificates for any notifiable work reach you together with the invoice.
Good questions, straight answers
Booking a plumber and after-hours help
Will I actually speak to a plumber when I call?
You will, a licensed plumber picks up rather than a call centre, so the person on the phone can tell you what to switch off and the likely cause before anyone sets out.
How fast can someone get to me in an emergency?
Because the crews work these streets all day, a van is frequently already nearby, so help reaches you quickly once you have rung (02) 9072 0592.
What should I do while I wait for the plumber to arrive?
For a leak, turn the water off at the meter out front; for a gas smell, leave the property and call from outside; and keep the affected taps and toilets unused until we get there.
Can I get a plumber out on the weekend?
Yes, the phone is answered every day including weekends and public holidays, and a weekend visit carries the same $0 call out and fixed pricing as any weekday one.
Good questions, straight answers
The older homes and pipes around here
My water pressure has dropped and the water looks rusty, why?
In the older mid-century cottages that usually points to the original galvanised steel supply corroding and narrowing inside, and renewing the affected run brings the flow and clear water straight back.
Why do the drains here block so often?
The post-war houses here are still on their original clay sewer lines, and roots hunting moisture work in through the cracked joints, so a drain that flowed fine last year can choke without much warning.
The ground around my house shifts with the seasons, does that affect the pipes?
It does, the shifting clay and shale ground swells and contracts through wet and dry spells, and that steady movement is what offsets and cracks the joints in the older rigid drainage.
Do you work on the old cottages and the newer apartments alike?
Yes, the same crew renews tired galvanised and clay pipework in the post-war houses and fits modern points in the renewal units, matching the work to the age of the plumbing in front of us.
Are the walk-up flats different to work on?
They can be, since several units often share one stack and the storage hot water sits in tight cupboards, so access and careful planning count for as much here as the pipework.
Good questions, straight answers
Hot water, gas and drains
My hot water unit is old, should I repair it or put in a new one?
If the tank is sound and just one part has given out, mending it is the sensible spend, but once it is rusting through or weeping at the base a new unit saves paying twice, and we tell you honestly which you face.
Is it worth upgrading the old gas fittings when an appliance is replaced?
Usually yes, the connections feeding a cooktop or heater in a pre-1980s home are often decades old, so renewing them at the same time keeps the whole run safe rather than bolting new gear onto tired pipe.
Can a cracked drain be fixed without digging up the garden?
Often it can, a resin liner is cured inside the existing pipe to seal the splits and lock the roots out, so the paths and lawn above are left untouched.